Internal help desk
Assist and automate the case workflow. Enable the staff to handle case reported more systematically. Ensuring staff productivity and increase efficiency.

External Customer Support
Customer service and support is well taken care of with this system. It replaces manual case tracking and revolute the customary customer support where all cases are done in a system.

Speed
eHelpdesk Management System increases service levels while reducing workload and increasing customer satisfaction. .

What is eHelpdesk Management System?
eHelpdesk is a powerful tool to allow a company to enhance and upgrade their customer service. Be it for the internal usage or external (clients). The flexi-form engine allows easy setup of varies form without the programmer effort. Workflow can be easily defined in the system. Turnaround time of each person-in-charge is jotted. The data can be used for appraisal system or other purposes.

This system allows you to create unlimited departments, division, groups & teams. In addition, this system has integrated features to help manage supporting tickets for you. With the flexi-form engine, the system allows unlimited form creation not only prolonging the system life but reducing cost of maintaining the system.


Features of eHelpdesk Management System?

• Flexi Form engine – allowing unlimited varies of forms
• Workflow setup
• Ticket Management (Ticket Notes)
• Contact Management
• Scheduled Task
• Comprehensive reporting module
• Mail notification & routing
• Track customers feedback
• Powerful Administration system